Thirty-seven percent of U.S. consumers will make online purchase of large items online in the next year, according to a survey by Goodmind commissioned by global logistics services provider XPO Logistics.
XPO released the results this week of an October survey about consumer e-commerce behavior. The study found that more than one-third of U.S. consumers plan to make an online purchase of furniture, appliances or other big and bulky products, defined as more than 150 pounds, in the next 12 months. The study was conducted by Goodmind, an independent firm that specializes in quantitative and qualitative consumer research.
XPO recently completed its planned last-mile network expansion of 85 hubs across North America ahead of the holiday season. The updated network ensures proximity to consumers and rapid delivery times for heavy goods.
“The message from consumers is compelling – people want to order heavy goods online from their favorite brands, and they expect a great experience,” said XPO President Troy Cooper in an announcement of the survey results. We’ve expanded our last-mile network to 85 hubs, putting us within 125 miles of 90% of the U.S. population. We’re taking the lead in significantly reducing transit times so that consumers receive their purchases faster and stress-free.”
XPO says it will facilitate approximately 14 million last-mile services this year, including the delivery of heavy goods from distribution centers and retail stores to homes and businesses, as well as in-home assembly and installation. Once an item is in transit, XPO’s technology gives consumers a choice of self-service options, such as online order management and voice-activated connectivity through Google Home and Amazon Echo.